We offer free returns in the UK via a prepaid returns label. For international orders, the cost of returning your shoes should be paid by you.
We hope that you love your Sevens, but if you not entirely happy, of course you can return the shoes to us and we will refund. Please send everything back, including the dispatch note, box, outer packaging and shoes bags. We do inspect the shoes when we receive them back at SEVEN FEET APART so ensure you try them on a carpeted floor, avoiding scratches to the soles. If you damage them, we won’t be able to refund you.
This is what you need to do:
- Tell us you are returning your Sevens via our returns centre. Our team will review and authorise your request.
- We will then email you an address label and instructions
- Return the Sevens to the address on the label
- We will refund your payment or process an exchange request when we receive your items at our UK warehouse and have inspected them. This may take up to 5 working days in busy periods but we always aim to be quicker than this. If you want to make an inquiry on the status of a return please contact us
Unfortunately, Seven Feet Apart does not currently offer exchanges on products (however we are working on it, as we would like to be able to do so in the future). If you wish to exchange a Product for a different size or colour, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns if the returned item(s) is in line with our return policy.
Your return will be refunded once it’s been received and processed at our warehouse.